July 31, 2016 White Paper Strengthen Corporate Culture by Managing Unconscious Bias Keys to mitigating unconscious bias in the workplace
July 13, 2016 Customer Strategist What’s Next in Omnichannel Retail? Omnichannel retailers are experimenting with digital dressing rooms, endless aisles, and more as they move closer to u Retail Banking
July 13, 2016 Customer Strategist Strategy and Technology Tag Team on Customer Outcomes Teams work together to create the customer path of least resistance.
July 13, 2016 Customer Strategist Deakin University: On the Path to Digital Maturity The Australian university's CIO and Chief Digital Officer discusses engagement with Millennial students. Public Sector and Government
July 12, 2016 Customer Strategist The Plight and Promise of the Omnichannel Journey These five key approaches will put technology to work, moving organizations’ omnichannel efforts in the right direction.
July 12, 2016 Customer Strategist Measuring Customer Level Profitability in the Telecom World STC adds a customer dimension to EBITDA to get a clearer picture of customer value. Communications
June 29, 2016 Customer Strategist Six Ways to Add Emotion to Customer Initiatives Inject emotion into customer experience activities.
June 29, 2016 Blog Omnichannel Data is the key to CX Success Omnichannel data mapping that shows what customers value and what a company delivers can uncover actionable insights for channel optimization
