January 6, 2016 Blog Marketing Data Insights: Three Steps to better customer journey data Building a data process framework will help marketers more easily kick-start their data journeys and realize faster results.
January 6, 2016 Customer Strategist Lessons Learned From Hands-On CEOs These CEOs prioritize direct customer interaction as part of their daily executive responsibilities.
January 6, 2016 Customer Strategist The Intersection of Business and Consumer Perspectives TeleTech research shows that consumers and companies are traveling down different paths when it comes to customer experience priorities.
January 6, 2016 Customer Strategist Safelite AutoGlass Gives Data Insight a Seat at the Table The glass repair and replacement company transformed its customer experience with data.
January 5, 2016 Customer Strategist Customer Insights Begin With Customer Data: Get a 360-degree View of Your Customers
December 17, 2015 Blog Through the 2015 Rearview Mirror: Automotive Trends That Impact the Customer Experience Automotive
December 9, 2015 Blog Research: Insurance Claims Process Do’s and Don’ts Property and Casualty Insurance
November 11, 2015 Trends Report The Rise of the Technology-Enabled Marketer Learn how technological advances are enabling a new kind of real-time, personalized level of engagement with customers.
October 29, 2015 Blog Connecting Consumers’ Physical and Digital Worlds to Create a Seamless Omnichannel Customer Experience
October 13, 2015 Customer Strategist What Drives Customer Satisfaction During Insurance Claims Process? Our research quantifies what matters most to customers when they file a property and casualty insurance claim. Property and Casualty Insurance
