October 13, 2015 Customer Strategist Customer Centricity Comes Into Focus Customer centricity is a superpower that's readily available to every company.
October 12, 2015 Customer Strategist What’s Next in the CX Evolution? Industry analysts discuss the ever-changing customer experience environment and how companies can transition from laggard to leader via strategic innovation.
October 12, 2015 Customer Strategist When Customers Come First, Business Benefits Follow Winners of the 2015 Gartner & 1to1 Media Customer Excellence Awards detail some unanticipated rewards of a dedicated focus on customer engagement.
October 12, 2015 Customer Strategist Don’t Stop at Journey Maps Technology exists to efficiently move toward the Holy Grail of customer relationships: one-to-one interactions.
October 12, 2015 Customer Strategist Everyone's a Customer The customer revolution is transforming business in amazing ways.
October 9, 2015 Customer Strategist Customer Innovation Where You Least Expect It Understanding what matters most to customers can help companies to craft the types of experiences that unexpectedly surprise them and secure their loyalty.
October 9, 2015 Customer Strategist Putting CX to Work in Unique Ways A government agency puts customer strategy best practices to work in an organizational transformation. Public Sector and Government
October 9, 2015 Customer Strategist Staples Advantage Bets on Personalization and Convenience to ‘Make More Happen’ The company fights off disruption by engaging with customers in new ways to drive revenue.
October 9, 2015 Customer Strategist Pinning Hope on Personalization Through Mobile Leaders behind Turkey’s new shopping app share their personalized, mobile-first strategy. Retail Banking
