January 6, 2016 Customer Strategist Lessons Learned From Hands-On CEOs These CEOs prioritize direct customer interaction as part of their daily executive responsibilities.
January 6, 2016 Customer Strategist The Intersection of Business and Consumer Perspectives TeleTech research shows that consumers and companies are traveling down different paths when it comes to customer experience priorities.
January 6, 2016 Customer Strategist Safelite AutoGlass Gives Data Insight a Seat at the Table The glass repair and replacement company transformed its customer experience with data.
January 5, 2016 Customer Strategist Customer Insights Begin With Customer Data: Get a 360-degree View of Your Customers
December 17, 2015 Blog Automotive Through the 2015 Rearview Mirror: Automotive Trends That Impact the Customer Experience
December 9, 2015 Blog Property and Casualty Insurance Research: Insurance Claims Process Do’s and Don’ts
November 11, 2015 Trends Report The Rise of the Technology-Enabled Marketer Learn how technological advances are enabling a new kind of real-time, personalized level of engagement with customers.
October 29, 2015 Blog Connecting Consumers’ Physical and Digital Worlds to Create a Seamless Omnichannel Customer Experience
October 13, 2015 Customer Strategist Property and Casualty Insurance What Drives Customer Satisfaction During Insurance Claims Process? Our research quantifies what matters most to customers when they file a property and casualty insurance claim.
October 13, 2015 Customer Strategist Customer Centricity Comes Into Focus Customer centricity is a superpower that's readily available to every company.
