July 30, 2025 Infographic Empathy’s not dead, but it’s definitely evolving Empathy has long been valued as a top priority in the contact center…but should it be?
July 30, 2025 Case Study Financial Services and Insurance Phased, custom training helps benefits company scale performance, hit quality targets TTEC streamlines and simplifies complex onboarding to create capable, confident teams that deliver high CSAT
July 29, 2025 Case Study Media and Entertainment Cirque du Soleil offers ringside seat to superior CX with Work At Home model The entertainment icon insisted the show must go on — and achieved high-flying quality scores and employee satisfaction
July 22, 2025 Case Study Financial Services and Insurance DailyPay outperforms CSAT as it expands service offering Speedy ramp-up of multilingual associates eases customers’ access to financial wellness tools
June 25, 2025 Case Study Healthcare Coaching efficacy rockets 94% with AI people empowerment platform A payer’s healthcare advocates improve resolution of member issues 20% while boosting NPS
June 10, 2025 Trends Report Is empathy overrated? Rethinking empathy’s ROI in the contact center in the AI age How much empathy do you really need? And what role should AI play?
June 5, 2025 Blog Financial Services and Insurance How insurance firms can keep customers close in tumultuous times
February 24, 2025 Blog Travel and Hospitality How travel and hospitality brands can find the right talent in the AI era (even amid a labor shortage)
February 18, 2025 Case Study Financial Services and Insurance Bank’s dedicated fraud team outperforms compliance goals TTEC overdelivers on KPI targets by becoming an extension of the brand
February 18, 2025 Case Study Financial Services and Insurance Global brand optimizes digital channel to drive collections efficacy TTEC augments mobile app and messaging platform, yielding $81K savings and improved CX
