November 26, 2025 Client Story Auto brand elevates connected services, optimizes CX Dual-channel strategy and a unified, expert team drive 537% rise in subscriptions Automotive
November 26, 2025 Client Story Rapid CX deployment: Supporting a hot vehicle launch gone viral Auto giant’s rebrand ignites consumer passion, accelerates sales Automotive
November 26, 2025 Client Story Telecom boosts NPS 23% with data-driven precision coaching Performance enablement platform empowers Philippines team to deliver better CX while improving productivity Communications
November 24, 2025 Client Story Reengineering EV returns unlocks 50-point NPS gain and major cost reductions Integrated, in-house model built for scale delivers 88% cost savings, smarter path to resolution Automotive
November 9, 2025 Client Story Healthcare payer bumps NPS 17% with data-driven, precision coaching AI-enhanced performance enablement platform helps South Africa team exceed goals on helpfulness KPIs Healthcare
October 26, 2025 Client Story Innovative insurer speeds conversions with TTEC Perform Work At Home teams empowered by custom training boost bundling of policies, flex up and down as demand dictates Property and Casualty Insurance
September 17, 2025 Client Story Major payer blends Work At Home model with innovative coaching rigor to drive conversions Innovative glidepath framework inspires new levels of ownership and engagement that drive KPI performance Healthcare
September 17, 2025 Client Story Full throttle CX: Re-engineering customer care for a global OEM From friction to flow — innovative case ownership model shifts CX and CSAT into high gear Automotive
September 4, 2025 Client Story Behind the screens that drive consumer tech efficiency Back-office trifecta: A computing giant harmonizes supply chain, privacy, and global partners High Tech
July 30, 2025 Infographic Empathy’s not dead, but it’s definitely evolving Empathy has long been valued as a top priority in the contact center…but should it be?
July 30, 2025 Client Story Phased, custom training helps benefits company scale performance, hit quality targets TTEC streamlines and simplifies complex onboarding to create capable, confident teams that deliver high CSAT Financial Services and Insurance
July 29, 2025 Client Story Cirque du Soleil offers ringside seat to superior CX with Work At Home model The entertainment icon insisted the show must go on — and achieved high-flying quality scores and employee satisfaction Media and Entertainment
