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  • A robotic crane lifting gifts off a conveyer belt and putting them in Santa's sleigh
    October 10, 2025 Blog Retail and eCommerce

    AI emerges as the go-to holiday shopping necessity

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  • Man on the floor using a foam roller to stretch his legs as a physical therapist kneels beside him.
    September 18, 2025 Podcast Medical Devices

    Podcast: WebPT Chief Customer Officer strengthens the customer experience

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  • A woman working from home
    September 17, 2025 Client Story Healthcare

    Major payer blends Work At Home model with innovative coaching rigor to drive conversions

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  • A woman on the phone at the airport
    September 17, 2025 Client Story Travel and Hospitality

    30 experts power faster, more complete CX

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  • A woman on the phone at a dealership
    September 17, 2025 Client Story Automotive

    Full throttle CX: Re-engineering customer care for a global OEM

    Read the client story
  • Brick wall being broken apart
    September 17, 2025 Blog

    Language barriers? AI-powered translation is breaking them down

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  • Woman working on a tablet
    September 4, 2025 Client Story High Tech

    Behind the screens that drive consumer tech efficiency

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  • Smiling older couple looking out a window
    August 20, 2025 Blog Healthcare Providers

    Contact center KPIs that actually matter for patient experience

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  • A man sitting at a laptop looking frustrated
    August 8, 2025 Blog High Tech

    Returns don’t have to be painful: 3 RMA fixes that work

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  • Employees collaborating around a laptop
    July 30, 2025 Client Story Financial Services and Insurance

    Phased, custom training helps benefits company scale performance, hit quality targets

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