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  • A happy woman
    July 22, 2025 Case Study Financial Services and Insurance

    DailyPay outperforms CSAT as it expands service offering

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  • Woman sitting on a couch, pointing a remote at a television
    July 22, 2025 Blog Media and Entertainment

    Want to win the streaming wars? Start with CX

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  • An illustration showing two people with a line connecting their brains
    July 14, 2025 Customer Strategist In Depth

    It’s time to re-evaluate empathy’s ROI in the AI era

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  • Shattering glass
    July 10, 2025 Blog

    AI is shattering communication barriers in the contact center – here’s how

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  • Two sailboats on a stormy sea
    July 10, 2025 Customer Strategist In Depth

    The economy’s uncertain – your CX strategy shouldn’t be

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  • Woman holding two packages in cardboard boxes
    July 10, 2025 Customer Strategist Industry Insights Retail and eCommerce

    Transforming returns hassle into a CX win

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  • Woman smiling, holding a credit card in one hand and a smartphone in the other
    July 10, 2025 Customer Strategist Perspectives

    What Apple’s anti-fraud success teaches enterprise leaders

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  • Photo of a Holiday Inn Club Vacations property
    July 10, 2025 Customer Strategist Profile Travel and Hospitality

    Turning every stay into a five-star story

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  • A collage of photos from the 2025 CCW Las Vegas
    July 9, 2025 Customer Strategist In Depth

    CCW recap: Say hello to your new AI coworker

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  • Close-up of a computer screen filled with charts and graphs
    July 9, 2025 Customer Strategist Perspectives

    Transform sales coaching into a strategic growth lever with AI

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  • A healthcare professional on a video call
    June 25, 2025 Case Study Healthcare

    Coaching efficacy rockets 94% with AI people empowerment platform

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  • Closeup of a woman's hand checking the price tag on a shirt in a store
    June 24, 2025 Blog Retail and eCommerce

    CX is retailers’ secret weapon in an uncertain economy

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