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  • A man sitting at a laptop looking frustrated
    August 8, 2025 Blog High Tech

    Returns don’t have to be painful: 3 RMA fixes that work

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  • Employees collaborating around a laptop
    July 30, 2025 Case Study Financial Services and Insurance

    Phased, custom training helps benefits company scale performance, hit quality targets

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  • A circus performer
    July 29, 2025 Case Study Media and Entertainment

    Cirque du Soleil offers ringside seat to superior CX with Work At Home model

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  • A happy woman
    July 22, 2025 Case Study Financial Services and Insurance

    DailyPay outperforms CSAT as it expands service offering

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  • Woman sitting on a couch, pointing a remote at a television
    July 22, 2025 Blog Media and Entertainment

    Want to win the streaming wars? Start with CX

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  • An illustration showing two people with a line connecting their brains
    July 14, 2025 Customer Strategist In Depth

    It’s time to re-evaluate empathy’s ROI in the AI era

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  • Shattering glass
    July 10, 2025 Blog

    AI is shattering communication barriers in the contact center – here’s how

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  • Two sailboats on a stormy sea
    July 10, 2025 Customer Strategist In Depth

    The economy’s uncertain – your CX strategy shouldn’t be

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  • Woman holding two packages in cardboard boxes
    July 10, 2025 Customer Strategist Industry Insights Retail and eCommerce

    Transforming returns hassle into a CX win

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  • Woman smiling, holding a credit card in one hand and a smartphone in the other
    July 10, 2025 Customer Strategist Perspectives

    What Apple’s anti-fraud success teaches enterprise leaders

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  • Photo of a Holiday Inn Club Vacations property
    July 10, 2025 Customer Strategist Profile Travel and Hospitality

    Turning every stay into a five-star story

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  • A collage of photos from the 2025 CCW Las Vegas
    July 9, 2025 Customer Strategist In Depth

    CCW recap: Say hello to your new AI coworker

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