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More insights from TTEC

  • Is empathy overrated
    June 10, 2025 White Paper

    Is empathy overrated? Rethinking empathy’s ROI in the contact center in the AI age

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  • A woman virtually talking to someone via laptop
    June 8, 2025 Case Study Healthcare

    Robust email automation cuts AHT 10% for major healthcare payer

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  • Woman looking at a paper form and her smartphone
    June 5, 2025 Blog Financial Services and Insurance

    How insurance firms can keep customers close in tumultuous times

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  • Woman looking at a shoe in a shoe store
    June 4, 2025 Blog Retail and eCommerce

    Put CX in your cart: Why outsourcing is a smart buy for retailers

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  • Man looking through a computer screen
    May 28, 2025 Blog Financial Services and Insurance

    Fast. Forward. How banks, finserv can thrive during the Big Uneasy

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  • A healthcare professional on the phone
    May 21, 2025 Case Study Healthcare

    Healthcare payer saves cost, streamlines certification of licensed associates

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  • Man and woman sitting in a can speaking to a man who's leaning in the front window.
    May 21, 2025 Blog Automotive

    Navigating uncertainty: Why automotive brands must amplify customer care

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