Contact Center Technology Resources

The Power of Storytelling

Walgreens looks to influencers to help reach customers in effective and engaging ways via mobile.

Don’t Equate Silence with Satisfaction

Your Customers Now Rule

Microsoft Shifts Gears in an Experience Economy

Microsoft U.S. CMO and General Manager Grad Conn explains how the company is evolving to keep up with customer demands.

Supporting Customer Values is More Than a Nice Gesture - it’s a Necessity

Property and Casualty CX Trends Lean on Expert Associates

Artificial Intelligence 101: Separating Hype from Reality

Next-gen self-service contact center improves CX and saves money

$2.5 million in savings and 85% FCR for retailer through more automatic IVR options

Driving change from within

Why Companies Need Content Moderation

Modern Day Hansels and Gretels and the Quest for Superior Customer Experiences

Tackling post-M&A technology challenges

Company