July 12, 2017 Blog Property and Casualty Insurance P&C Insurance digital transformation trends and best practices The evolution of digital transformation in insurance is found at the intersection of technology and the customer experience.
July 11, 2017 Customer Strategist Travel and Hospitality Culture Shock How is corporate culture affected when automation meets the workplace?
June 30, 2017 Blog Retail and eCommerce From the Road: Wayfair Raises the Bar on Personalized Customer Service
June 21, 2017 White Paper Travel and Hospitality 7 Ways to Improve Travel Experiences Through Empathy
April 21, 2017 Customer Strategist Retail Banking The Power of Storytelling Walgreens looks to influencers to help reach customers in effective and engaging ways via mobile.
April 19, 2017 Customer Strategist Microsoft Shifts Gears in an Experience Economy Microsoft U.S. CMO and General Manager Grad Conn explains how the company is evolving to keep up with customer demands.
