August 22, 2018 Client Story Call analysis reduces call volume by 60% Consumer payment experiences become more frictionless after a serious issue is identified and fixed through a proactive client partnership Public Sector and Government
July 17, 2018 Customer Strategist Three Ways to Break Through Barriers to Omnichannel Success Overcome complex organizational and technological barriers to enable true omnichannel transformation.
July 16, 2018 Customer Strategist How to Be a Customer Support Hero in an IoT World The rise of connected devices presents a huge challenge--and opportunity--for companies to deliver superior service.
July 16, 2018 Customer Strategist Future Marketers Dive Into Data Digital maketing analytics may soon be as standard as the four Ps.
June 15, 2018 Client Story Mobile app innovation driven by customer insight Real-time analytics enable positive user experiences with mobile app Automotive
April 21, 2018 White Paper Next Gen Analytics for the Contact Center Six ways analytics can propel the contact center with real business impact across channels.
