Join us at Forrester CX Summit North America
This year TTEC is a sponsor and will be on-site with live demos on blending technology, AI, and human expertise to deliver experiences that build loyalty and drive performance. Interested in discount registration? Let us know.
How Bold Are You?
4 days. 4 innovative AI solutions for CX.
Visit TTEC at the Forrester CX Summit to see AI innovation in action
From June 23 to 26, the brightest minds across CX, digital, and marketing will gather in Nashville (and online) for Forrester CX Summit North America. TTEC will be in the thick of it at Booth 131, bringing the bold with live demos, big ideas, and smarter strategies powered by AI, data, and the human touch. We're all about transforming CX into real results; think loyalty that sticks, journeys that flow, and operations that scale.
Whether you're attending the event or just want CX innovation insights, here
are some great resources to help you and your company start being bold.
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Blog
TTEC Earns 5 Stevie® Awards for innovative AI-driven CX – redefining sales, service, and insights
Success In Action
The fix that sticks: Great tech support infused with great CX
Strategy guide
AI in the real world: Real solutions for real contact center stars
On-Demand LinkedIn Live
AI-Enabled CX: Crafting Unforgettable Experiences
Video
Generation AI: Conversational Clarity
Customer Strategist
Show Me That You Know Me
Checklist
5 ‘musts’ for a healthcare CX partner that’s headache-free
Case Study
More sales experts = higher sales during open enrollment
Strategy Guide
A look ahead: Keeping healthcare human
Blog
Webinar recap: AI insights redefine CSAT
On-Demand LinkedIn Live
Who benefits from AI in the contact center?
AI-Enhanced Service
Conversation Fidelity
CX Optimization Managed Services
Knowledge Enablement Services
AI-Enhanced Services
AI-powered training
Video
Generation AI: Henry and RealSkill Training
Assessment
Knowledge Services Assessment
CX Optimization Managed Services
Quality & Insights
Assessment
Quality & Insights Assessment
Datasheet
TTEC Let Me Know for Contact Center Associates
Video
Let’s Talk AI: Up close with Google Cloud AI and TTEC
Tips & Takeaways
5 myths about BPOs - busted!
AI Readinesss Assessment
The TTEC AI Readiness Assessment and Benchmark
Blog
A roles-based AI approach helps CX associates and leaders bring their A Game
CX Strategy Guide
5 Crucial CX trends for 2025 and beyond
Trends Report
Top 3 trends for elevating CX with automation in 2025
Retail Case Study
AI-powered insights (and experts putting them to work) revolutionize quality
Retail Case Study
AI-enhanced coaching sends productivity soaring 97%
Retail Case Study
Customer correspondence hits new quality targets for retail chain
Retail Case Study
Speech analytics deliver a holiday boost for social media ad sales
Retail Case Study
Customer Insights Power Growth
Retail Case Study
Manual fraud investigations plummet 66%, leading to $3.5 million in savings
Retail Case Study
Strategic partners bring the right mix of AI and people to boost CSAT
Retail Case Study
Intelligent automation reduces call transfers by 98%
Retail Case Study
Deliveroo smashes language barriers with real-time translator
Travel & Hospitality Case Study
Fraud management, AI, discipline drive $91M savings for travel company
Travel & Hospitality Case Study
Annotation reduces process time from 7 minutes to 1
Travel & Hospitality Case Study
Agile and rapid support clears massive backlog
Travel & Hospitality Case Study
Enhanced knowledgebase enables associates to seamlessly switch to WFH
Travel & Hospitality Case Study
Leading airline loyalty program embarks on CX transformation
Travel & Hospitality Case Study
Knowledgebase innovation takes customer support to new heights
Travel & Hospitality Case Study
Get customer insights, get results
Media & Entertainment Case Study
$4.9M annual savings unearthed for a peripheral gaming device client
Media & Entertainment Case Study
Media company slashes training time while elevating NPS
Media & Entertainment Case Study
Crack the root cause code to boost resolution rates
High Tech Case Study
Proactive associates using AI save the day with 95% CSAT
High Tech Case Study
Expert outsourced collections team drives fast results
High Tech Case Study
Generative AI answers transform associate productivity
Communications Case Study
RealSkill Bot closes learning gap, accelerates performance
Communications Case Study
Wireless sales see 45% lift to the tune of $1.5B
Communications Case Study
AI-powered insights, expert training drive sales surge in 2 weeks
Communications Case Study
Analytics focus boosts revenue and customer insight
Communications Case Study
Media company slashes training time while elevating NPS
Communications Case Study
RealSkill shrinks contact center attrition
Communications Case Study
Transforming self-service from pain point to effortless experience
Communications Case Study
A high-scoring training solution
Communications Case Study
From messaging underperformer to high achiever
Communications Case Study
Proactive automation solution yields $13M in accelerated debt collection
Communications Case Study
