LONDON, 14 November 2019; TTEC Holdings, Inc. (NASDAQ: TTEC) a leading global customer experience services provider focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Europe’s most iconic and disruptive brands, has been named runner up “Team of the Year” in recognition of delivering customer experience excellence in the global contact centre industry after being named finalist across three categories at the CCA Excellence 2019 Awards, held in Glasgow.
Last month, TTEC scooped wins at the Contact Centre Network Northern Ireland (CCNNI) and the UK CCF awards, winning “Best Business Improvement Strategy” and a bronze for ‘Best Large Contact Centre’.
The CCA Excellence Awards are some of the industry’s most prestigious, and entered by global brands seeking validation in their quest to become industry leaders.
TTEC were also named finalists for Innovation in Leadership with Iain Banks, Vice President, International Markets nominated and Customer Experience Brand of the Year.
Neil Russell-Smith, Head of Marketing EMEA commented; “TTEC is delighted to receive industry recognition of our global BPO team. We invest significantly in our people and the environment in which they work, building a culture where our people can blossom, so to be runner up global “Team of the Year” is a huge accolade and testament to their hard work and success.”
For more information on how TTEC is driving digital transformation and omnichannel customer experiences in EMEA, visit www.ttec.com/emea.
TTEC Holdings, Inc. (NASDAQ: TTEC) is a leading global customer experience services provider focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Europe’s most iconic and disruptive brands. The Company’s TTEC Digital business provides insight-driven, outcome-based and AI-enabled omnichannel cloud platforms and CX consulting solutions and its TTEC Engage business delivers operational excellence through customer care, acquisition, retention, fraud prevention and detection, and content moderation services. Founded in 1982, the Company's 48,000 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. To learn more about how TTEC is bringing humanity to the customer experience, visit https://www.ttec.com/emea.