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CX Strategy When you have a great customer experience you know it. CX Strategy and Analytics unlocks actionable insights and a transformation roadmap to guide you. 
CX Technology Every channel, in sync, all the time. Cloud-based technology and intelligent automation powering effortless customer and employee experiences. 
CX Outsourcing The power of big with the agility of small. CX operations, outsourcing, and sales providing the talent and empathy of our award-winning front line team.
TTEC | Glossary | Contact Centre Associate / Contact Centre Agent
Contact Centre Associates or Agents or customer service/sales professionals that manage phone, email, live chat, and support tickets for organizations. These interactions can vary from simple transactions to complext support inquiries.
