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CX Strategy When you have a great customer experience you know it. CX Strategy and Analytics unlocks actionable insights and a transformation roadmap to guide you. 
CX Technology Every channel, in sync, all the time. Cloud-based technology and intelligent automation powering effortless customer and employee experiences. 
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A call centre agent is an employee that manages inbound or outbound customer calls for an organization. An agent may handle a wide range of responsibilities from account inquiries, customer complaints, or product and support issues. Today call centre agents go by many names including: customer service representative (CSR), contact centre agent or associate, or operator.
