Improve contact centre operations
Effective contact centre associate training can mean the difference between creating customer loyalty and losing business. That is why our consultants utilise contact centre training best practices, such as AI-simulated training, to ensure your associates are equipped with the customer experience and soft skills needed to drive meaningful customer interactions. Our award-winning contact centre training programs will also help you turn your associates into top performers and improve business processes. Our clients see improved first call resolution, lower average handle times, and increased customer satisfaction and quality assurance scores. We will also evaluate your current agent training and contact centre operations to find opportunities for digital transformation and optimisation. For example, improve associate speed-to-proficiency and reduce costs with workforce management and real-time AI-powered knowledge management systems.
Increase customer satisfaction while also saving time and
money with effective contact centre training courses
increase in first
point increase in NPS
(Net Promoter Score)
Create engaging learning experiences with
our contact centre training best practices
We design, build and implement contact centre management and call centre training programs to optimiseevery step of the associate lifecycle, dramatically improving the skills of associates and centre performance
Initial training curriculum to help reduce onboarding and nesting time. Our fast-paced, engaging, and relevant onboarding solutions increase knowledge retention and call centre agent performance through infused social learning processes.
Improve employee engagement and job performance with self-paced, personalised learning journeys. Available on demand from any device, our contact centre training is aligned to personal and business goals.
Eliminate knowledge gaps and improve industry experience with our knowledge management solutions. Provide a single source of truth for all content your associates need to meet customer expectations and excel.
Artificial Intelligence (AI) learning solutions that provide role playing scenarios and immediate coaching. And knowledge solutions with AI-powered search and analytics to continuously improve the platform and processes.
Our contact centre training programs are award winning, including Best Training and Development Program,Best Unique or Innovative Learning Program, Best Culture of Learning, and Best Employee Training Program.
Skill-based training for
contact centre associates
Ready-to-go and tailored
contact centre offerings
Digital Learning Course Catalogue
We design digital courses that support employee development and engagement Our course catalogue outlines the different goals. The digital content embedded in each of our learning series is modular, engaging, immersive, and captivating. learning series available to our clients. With over 200 courses across contact centre training, technology, professional, and management topics, our courses provide an effective training and learning opportunity for you and your team.View digital learning course catalogue Request a custom training curriculum