Client Stories

State agency removes barriers to CX excellence

To comply with the requirements of a new Customer Assistance Program grant, our client needed to enhance the experience. We helped our client fix weak points, while building upon its strengths.

Three months. One shiny new CRM. Zero data loss

A large U.S. government agency was frustrated with the limitations of its outdated CRM. In just 90 days, we helped our client implement a superior, modern CRM solution.

Vodafone revolutionizes retail service with mindset shift

Our client wanted to update its retail experience and present a more consistent branded customer experience across 15,000 stores worldwide. They chose us to help grow their NPS score.

Employee engagement = customer satisfaction

Our client had just given out a customer survey that had customers rate their satisfaction with their account executive. The survey revealed their CSAT scores were in decline. They brought us in to find a solution

Financial services leader strengthens customer loyalty

Our client wasn’t content with simply offering the best customer experience in the industry; they wanted to widen the gap even more. We were able to help the client by implementing multichannel support.

Health insurer leverages expertise in Medicare open enrollment

A leading health insurance provider wanted to provide an excellent member experience during Medicare open enrollment. We supported our client’s needs by deploying a team of 500 associates in two locations.

High-tech solution for high-touch client experience

Our client needed a way to improve its interactions with customers as its customer base continued to expand. We helped by implementing a technology solution that pairs callers with the best-equipped associate

Increased satisfaction at a third of the cost

Our client wanted to provide customers with a convenient, real-time service channel to provide support for buyers now. We were able to help by integrating click-to-chat in their existing system.

Location targeting = 345% increase in volume

Our client came to us looking for help in creating a more personalized and localized level of engagement with online customers. Using google AdWords, we helped move-in volume increase by 345%

Proactive churn reduction saves — and sells

Our client was looking for a way to prevent its most valuable customers from leaving and brought us on to help create a more well-rounded solution. We helped create a new customer-retention program.

Electronics marketplace converts searchers into customers

Our client was looking to optimize paid search, display, and conversion rates. We enabled more conversions from search and time savings resulting in a 52% increase in click-to-conversion rate

Innovate for improved functionality, reduced costs

A healthcare distribution and technology solutions provider wanted to upgrade its contact center infrastructure. We built and implemented an end-to-end technology platform that routed calls to the best-available associates.