August 14, 2017 Client Story Speed and focus Carmaker onboards service associates faster and better with next-gen training Automotive
June 13, 2017 Client Story Data and Goliath With its data siloed, a company wasn't able to effectively compete. Our solution helped them develop a clear picture of the customer base, which helped increase revenue-per-subscriber and decrease cost-to-serve. Communications
June 13, 2017 Client Story Online advertising boosts revenue A leading internet search company is driving billions in revenue from its SMB customers High Tech
May 5, 2017 Client Story Customer Insights Power Growth A logistics company used advanced customer intelligence insights to drive sales from busy customers
April 18, 2017 Client Story Destination: Customer experience excellence A travel site elevates the quality of customer interactions by focusing on associate training and operations Travel and Hospitality
March 29, 2017 Client Story Next-gen self-service contact center improves CX and saves money $2.5 million in savings and 85% FCR for retailer through more automatic IVR options Retail and eCommerce
November 29, 2016 Client Story Telecom doubles conversions with digital sales strategy Communications
June 26, 2016 Client Story Saving Cyber Monday sales Our client was using two outsourcing providers. One provider experienced a critical dive in systems performance. We were able to stand up 3,000 associates in 36 hours. Retail and eCommerce
