January 4, 2017 Customer Strategist The Choice Is Simple. Or Is It? Choices add complexity to the buying decision and complexity complicates things.
October 17, 2016 Customer Strategist Personable Robots: The (Near) Future of Customer Service Siri and Alexa are just the beginning.
October 17, 2016 Customer Strategist Economic Indicators Signal a Changing Customer Experience Business Model The U.S. economy has its ups and downs, but one thing remains constant: the value of people.
October 14, 2016 Customer Strategist Simply Put Your Mind to It A customer-focused workforce enables exceptional performance.
October 14, 2016 Customer Strategist Customer Experience Moments of Wow What makes experiences stand out as wow moments for consumers and employees?
October 14, 2016 Customer Strategist The Customer Service Experience: Make it Easy Rising customer expectations are pushing companies to deliver better and more intelligent service driven by sophisticated digital tools.
October 13, 2016 Customer Strategist Customer Service: Where We’ve Been and Where We’re Headed Customer service has come a long way in a relatively short period of time.
October 13, 2016 Customer Strategist Healthcare Treating the Customer Experience, One Idea at a Time A new customer experience innovation lab at Humana dramatically changes the way health insurance employees collaborate around the customer.
October 11, 2016 Customer Strategist Retail Banking Virtual Shopping Becomes Reality eBay Australia and Myer team up to take shoppers on a virtual department store journey.
