June 29, 2016 Customer Strategist Six Ways to Add Emotion to Customer Initiatives Inject emotion into customer experience activities.
April 15, 2016 Customer Strategist Employee Culture Unlocks Customer-Centric Potential Author Chester Elton shares tips on how leaders can tap into the power of employees.
April 15, 2016 Customer Strategist Company Culture Defined We asked employees in different departments to explain what company culture means to them.
April 15, 2016 Customer Strategist Drivers: A Story of Transformational Change A fictional story shares the realities of customer-centric culture change.
April 15, 2016 Customer Strategist The Evolution of the Exceptional Sales Leader Great sales leaders share three sales DNA attributes.
April 15, 2016 Customer Strategist Healthcare Providers Cleveland Clinic’s Prescription for Innovative Company Culture Innovation is key to a healthy healthcare system
April 7, 2016 Customer Strategist Stop, Look, and Listen to the Voice Within How can contact center representatives support company culture if they aren’t part of the conversation?
April 7, 2016 Customer Strategist Tap Into a Surprising ROI Driver: Culture Change Leaders don’t need to change their business model to grow. They can change their culture.
January 16, 2016 Customer Strategist Change the Voice of Customer Conversation in the Contact Center Answer “why” questions to uncover opportunities to improve the customer experience.
