October 11, 2016 Customer Strategist It's Not a Generation Gap. It's a Chasm. Every new device or bot has the potential to open doorways into new thinking, new social relationships, or new cultural norms.
October 11, 2016 Customer Strategist Automotive Where the Rubber Meets the Road Bridgestone tire and auto care upends traditional perceptions of the visit to a mechanic with a dedicated customer focus.
October 11, 2016 Customer Strategist Perspective Is Everything The customer service story continues to be written.
July 13, 2016 Customer Strategist Retail Banking What’s Next in Omnichannel Retail? Omnichannel retailers are experimenting with digital dressing rooms, endless aisles, and more as they move closer to u
July 13, 2016 Customer Strategist Omnichannel Excellence Is a Marathon, Not a Sprint The path to digital and omnichannel excellence is paved with incremental customer engagement improvements.
July 13, 2016 Customer Strategist Strategy and Technology Tag Team on Customer Outcomes Teams work together to create the customer path of least resistance.
July 13, 2016 Customer Strategist Public Sector and Government Deakin University: On the Path to Digital Maturity The Australian university's CIO and Chief Digital Officer discusses engagement with Millennial students.
July 12, 2016 Customer Strategist Connect the Dots on Cross-Channel Customer Care Aberdeen Group’s Omer Minkara breaks down the disconnects that prevent seamless omnichannel customer service.
July 12, 2016 Customer Strategist The Plight and Promise of the Omnichannel Journey These five key approaches will put technology to work, moving organizations’ omnichannel efforts in the right direction.
July 12, 2016 Customer Strategist Communications Measuring Customer Level Profitability in the Telecom World STC adds a customer dimension to EBITDA to get a clearer picture of customer value.
July 7, 2016 Customer Strategist Those Lazy-Hazy-Crazy Days of Business Customers want to interact with businesses on their own terms when they're out and about this summer.
