October 12, 2015 Customer Strategist Don’t Stop at Journey Maps Technology exists to efficiently move toward the Holy Grail of customer relationships: one-to-one interactions.
October 12, 2015 Customer Strategist Everyone's a Customer The customer revolution is transforming business in amazing ways.
October 9, 2015 Customer Strategist Customer Innovation Where You Least Expect It Understanding what matters most to customers can help companies to craft the types of experiences that unexpectedly surprise them and secure their loyalty.
October 9, 2015 Customer Strategist Strong Leaders Equal Strong Business A multinational company strengthens its talent pipeline and sets up future leaders for success.
October 9, 2015 Customer Strategist Putting CX to Work in Unique Ways A government agency puts customer strategy best practices to work in an organizational transformation. Public Sector and Government
October 9, 2015 Customer Strategist Staples Advantage Bets on Personalization and Convenience to ‘Make More Happen’ The company fights off disruption by engaging with customers in new ways to drive revenue.
October 9, 2015 Customer Strategist Pinning Hope on Personalization Through Mobile Leaders behind Turkey’s new shopping app share their personalized, mobile-first strategy. Retail Banking
July 7, 2015 Customer Strategist Digital Disruption 101: How Customer Behaviors Impact Strategic Innovation What must companies do to keep pace with evolving consumer expectations?
July 7, 2015 Customer Strategist Six Ways to Make Your Mobile Experience Stand Out Advanced features aren't enough -- focus on meeting the customer's needs.
July 7, 2015 Customer Strategist The Rise of the Chief Marketing Technologist Aetna’s head of marketing technology and innovation blends two disciplines into a hybrid future of enterprise success. Healthcare
July 7, 2015 Customer Strategist Customer Voices Rise to the Top BlueCross BlueShield of South Carolina uses the voice of the customer to prepare for the future of customer experience. Healthcare Payers
July 7, 2015 Customer Strategist Technology Slams on the Competitive Accelerator Blink, and you might become less relevant to your customers.
