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Customer Experience Excellence: It's All How You Look at Things

One Week to Better Employee Coaching

Improve your coaching capabilities by following this simple exercise over the course of one work week:

Make a conscious effort to avoid giving advice and sharing your point of view. Instead, move into “Ask mode.”

Take time to think up some great questions that will allow your team members to build their own solutions.

Use a journal to track your progress. Divide the page into two columns; every time you choose to ask instead of tell, make a mark on the right-hand side of the journal.

Each time you tell or give advice, make a mark on the left-hand side of the page.

Aim to have more moments captured on the right-hand side than on the left-hand side of the page by the end of the week.

Celebrate that you have become a better coach!