October 11, 2017 Customer Strategist Perspectives All I Need to Know I Learned in Real Time The way we learn is changing, so employee learning strategies must change too.
October 10, 2017 Customer Strategist Redefining Real-Time Customer Experience Matching quality with speed in a digital world.
October 10, 2017 Customer Strategist Outlook What Could Go Wrong? Some real-time initiations look good on paper, but in practice they don’t always work out.
October 10, 2017 Customer Strategist Strategy Speaks Past Time, Real Time, and Soon Time Take a moment to see how humanity’s innovation and progress will forever change our perception of time.
July 12, 2017 Customer Strategist Maximize Engagement with Minimum Viable Experiences Take a page from the product team’s playbook to apply a more nimble, team-based approach to customer initiatives.
July 12, 2017 Customer Strategist Know Your Role Research shows that leaders play a critical role in employee engagement and, by extension, company growth.
July 12, 2017 Customer Strategist The Untapped CX Expertise Right Under Your Nose Human resources can play an integral role in connecting employees to the customer experience.
