October 11, 2017 Customer Strategist Financial Services and Insurance Discover Takes on In-App Messaging The credit card company shares customer insights from the fast-paced world of mobile messages.
October 11, 2017 Customer Strategist Perspectives Throw Away Your Marketing Campaigns Real-time interaction management adds context in the moment to marketing initiatives.
October 11, 2017 Customer Strategist Perspectives All I Need to Know I Learned in Real Time The way we learn is changing, so employee learning strategies must change too.
October 10, 2017 Customer Strategist Redefining Real-Time Customer Experience Matching quality with speed in a digital world.
October 10, 2017 Customer Strategist Outlook What Could Go Wrong? Some real-time initiations look good on paper, but in practice they don’t always work out.
October 10, 2017 Customer Strategist Strategy Speaks Past Time, Real Time, and Soon Time Take a moment to see how humanity’s innovation and progress will forever change our perception of time.
July 12, 2017 Customer Strategist Maximize Engagement with Minimum Viable Experiences Take a page from the product team’s playbook to apply a more nimble, team-based approach to customer initiatives.
