October 19, 2018 Customer Strategist Financial Technology Fintech’s Next Obstacle: Mastering the Customer Experience Seven customer experience trends that are shaping the financial services landscape.
October 19, 2018 Customer Strategist Everyday Innovations Lead to Big Impact The contact center could be the epicenter of CX innovation in your business.
July 18, 2018 Customer Strategist An End of Data Innocence? The freewheeling days of collecting and sharing data are over.
July 17, 2018 Customer Strategist Location Data Is Having a Moment More industries are pinpointing the potential benefits of location data.
July 17, 2018 Customer Strategist Three Ways to Break Through Barriers to Omnichannel Success Overcome complex organizational and technological barriers to enable true omnichannel transformation.
July 17, 2018 Customer Strategist Six Bot CX Pitfalls and How to Fix Them Katherine Kress, Partner, Strategy and Operations, TTEC Digital
July 17, 2018 Customer Strategist Let your Data Tell a Story A visual representation of data uncovers trends that may be otherwise hidden.
July 16, 2018 Customer Strategist Data Strategy Needs a Do-over Three ways businesses can balance personalization and privacy post data scandals.
July 16, 2018 Customer Strategist When CMOs Seize the CX Reins Two CMOs detail how trust and community are the cornerstones of a great customer experience that defies competitive pressure.
July 16, 2018 Customer Strategist How to Be a Customer Support Hero in an IoT World The rise of connected devices presents a huge challenge--and opportunity--for companies to deliver superior service.
