April 23, 2019 Customer Strategist Finding the ROI of Employee Engagement Hint: Look for the positive CX.
April 23, 2019 Customer Strategist Make Your Channel Experiences Harmonious Channel orchestration leverages customer preferences in different channels while driving down costs and improving CX quality.
April 23, 2019 Customer Strategist Online Furniture Retailer Is Couched in CX How to create an end-to-end customer experience when your company name isn’t Google or Amazon. Public Sector and Government
April 23, 2019 Customer Strategist What’s the State of Digital Transformation? Top executives are getting more involved in both the customer and employee sides of digital transformation.
April 23, 2019 Customer Strategist Human Resources Adapts to a Changing CX Workforce Data and people-centered strategies enable a great contact center environment.
April 22, 2019 Customer Strategist CX Snapshot: Retail and E-commerce Research compares retail experiences among physical and online brands. Retail Banking
April 22, 2019 Customer Strategist A Unique Way to Engage Your Employees A commitment to employees will reap benefits for customers and the bottom line.
April 22, 2019 Customer Strategist Take a Smart Seasonal Approach to Health Insurance Open Enrollment Four ways to exceed open enrollment performance goals. Healthcare
April 22, 2019 Customer Strategist Harvard University Makes the Grade on Financial Wellness Raising credit scores helps employees stay focused.
April 22, 2019 Customer Strategist Employees Shine in Some of 2019’s Best Workplaces Secrets of employee success from 23andme, Team Rubicon, Boll & Branch, and goodr.
April 1, 2019 Customer Strategist The Economics of Customer Engagement Article eBay discusses how it turned NPS into an enterpise economic strategy to determine the relationship between customer churn and customer lifetime value in an effort to deepen customer relationships. Retail Banking
