April 1, 2019 Customer Strategist The Economics of Customer Engagement Article eBay discusses how it turned NPS into an enterpise economic strategy to determine the relationship between customer churn and customer lifetime value in an effort to deepen customer relationships. Retail Banking
January 29, 2019 Customer Strategist Video: Preparing Tomorrow’s CX Workforce in a Turbulent Employment Climate
January 18, 2019 Customer Strategist Disrupt with a Purpose In 2019, customer experience disruption will become a way of life.
January 17, 2019 Customer Strategist Engage 2020: The Future of Customer Care Is Already Here Digital and human expertise combine to supercharge the customer care experience.
January 17, 2019 Customer Strategist CX Research Snapshot: Health Insurance Research from TTEC Digital illuminates the state of member experience among health insurers. Healthcare Payers
January 17, 2019 Customer Strategist A Customer-focused Injection Into the Patient Experience The healthcare provider ecosystem is evolving to deliver end-to-end, integrated patient experiences. Healthcare Providers
January 17, 2019 Customer Strategist Contact Center and Call Center Insights: Customer data blind spots and how to avoid them Many organizations don’t even realize they are sitting on a goldmine of insights within their contact center
January 17, 2019 Customer Strategist Preparing Tomorrow’s CX Workforce in a Turbulent Employment Climate A look back—and ahead—at trends driving employee experiences of the future.
January 17, 2019 Customer Strategist In Defense of a Living Wage It pays to care about your employees’ income.
January 17, 2019 Customer Strategist Customers Are the Ultimate Disruptors Every customer obstacle represents a business opportunity for the first business able to remove it.
