With so much focus on technology andinnovation, sometimes it’s easy to lose the forest for the trees. Technology is merely tools to achieve the ultimate goals: superior customer and employee experiences. The cartoons in this issue show what can happen when too much emphasis is placed on chasing shiny tech trends without a clear vision of customer and operational excellence.
![The parts alone don't make a complete](/sites/default/files/styles/max_800w_webp/public/2023-02/cartoon2.jpg.webp?itok=5ck23p_u)
![Technology](/sites/default/files/styles/max_800w_webp/public/2023-02/cartoon1_0.jpg.webp?itok=SM1pQN5D)