December 13, 2014 Case Study Retail and eCommerce Inconsistent customer experience leads to lost calls, lost sales Our client recently acquired more branches and was looking to create a consistent customer experience across all, old and new. We helped by creating virtual contact center locations
December 12, 2014 Case Study Retail and eCommerce $3 million in savings through contact center optimization Our client was struggling to maintain their target abandonment rate of less than 5 percent, and hoped to improve that. Our team evaluated their current aspects of business and helped implement our WFM system
December 12, 2014 Case Study Retail and eCommerce Clothing retailer meets peak holiday demands Come holiday time, our client noticed a phone system dilemma: Their outdated system failed 3x in one year. We migrated the client to a Cisco enterprise solution spanning two data centers
December 8, 2014 Case Study Retail and eCommerce Dynamic retail support is a win, all year long Our client had a large influx of staffing they needed to achieve by the holidays – but they wanted to avoid that issue in the future. We helped them better understand humanify@home and created a better training solution
December 7, 2014 Case Study Retail and eCommerce YouTube remarketing campaign boosts conversions, reduces costs Our client was looking for a way to conduct a YouTube remarketing campaign to find users who had visited the website but not made a purchase. We helped optimize their marketing campaigns and made conversions jump by 10x
December 6, 2014 Case Study Retail and eCommerce Personal attention, no building needed Our client was seeing fluctuations in service volume and was looking for a more scalable approach. With the use of humanify@home, our client was able to reduce staffing requirements by 12% to help save costs
October 2, 2014 Customer Strategist Retail and eCommerce Generation Y Reshapes the Retail Landscape Trying to understand Millennials or Generation Y (those born between 1980 and 2000) means deciphering a list of contradictions.
June 26, 2014 Case Study Retail and eCommerce Staying ahead of the game A department store gained the flexibility and control it needed to keep pace with the changing retail landscape
January 12, 2014 Case Study Retail and eCommerce Increased satisfaction at a third of the cost Our client wanted to provide customers with a convenient, real-time service channel to provide support for buyers now. We were able to help by integrating click-to-chat in their existing system.
January 12, 2014 Case Study Retail and eCommerce Location targeting = 345% increase in volume Our client came to us looking for help in creating a more personalized and localized level of engagement with online customers. Using google AdWords, we helped move-in volume increase by 345%
January 11, 2014 Case Study Retail and eCommerce Electronics marketplace converts searchers into customers Our client was looking to optimize paid search, display, and conversion rates. We enabled more conversions from search and time savings resulting in a 52% increase in click-to-conversion rate
