April 9, 2018 Case Study Retail and eCommerce Banana Republic builds mental toughness Providing leaders the drive and persistence to achieve results in an increasingly challenging retail environment
December 1, 2017 Blog Retail and eCommerce 6 Ways to Power Omnichannel CX This Holiday on the Heels of Record Digital Sales
November 21, 2017 Case Study Retail and eCommerce One-Stop-Shop Advertising Assistance We assisted a global internet company by deploying sales associates, campaign tools, and video presentations to serve as a partner to existing SMB advertising agencies and discover new partnerships
June 30, 2017 Blog Retail and eCommerce From the Road: Wayfair Raises the Bar on Personalized Customer Service
March 29, 2017 Case Study Retail and eCommerce Next-gen self-service contact center improves CX and saves money $2.5 million in savings and 85% FCR for retailer through more automatic IVR options
January 19, 2017 Blog Retail and eCommerce Retail’s Hail Mary: Why Retailers are Betting on In-Store Data Insights
