April 26, 2021 Case Study Retail and eCommerce Handyman Connection builds stronger customer relationships with CRM data We developed new and more effective processes and policies for capturing, storing, tagging, and leveraging Handyman Connection’s valuable customer data
January 22, 2021 Case Study Retail and eCommerce Human + digital expertise = next-level e-commerce customer support TTEC transformed an online retailer’s customer service with a sophisticated multichannel and multilingual strategy
January 21, 2021 Customer Strategist Retail and eCommerce Retail CEO Relies on Customer Centricity to Grow in Uncertain Times Sweetwater’s Chuck Surack leans on personalized customer experiences and employee engagement to grow his online music retail presence.
January 18, 2021 Blog Retail and eCommerce NRF 2021: Trends that Retailers Bet will Outlast the Pandemic
October 14, 2020 Case Study Retail and eCommerce Transform first-time customers into loyal brand ambassadors A leader in audio and video streaming, recording devices, and related software and accessories reversed negative customer perceptions with outstanding technical support
August 24, 2020 Blog Retail and eCommerce 4 Simple Customer Experience Fixes Just in Time for the Holidays
July 22, 2020 Case Study Retail and eCommerce Fraud support breaks remote training barriers One of the world’s leading online retail marketplaces needed to remotely train and deploy hundreds of trust & safety associates in an unprecedented event
July 17, 2020 Case Study Retail and eCommerce Agile outsourced support from day one End-to-end outsourced support delivers best-in-class results
