September 29, 2022 Customer Strategist Retail and eCommerce Brewing a Turnaround at DAVIDsTEA The retailer shares insights on its data-driven transformation and loyalty lessons learned.
September 28, 2022 Customer Strategist Retail and eCommerce Banana Republic Prepares for the Future Culture of Retail The retailer arms its global leaders with the skills they need to overcome industry challenges and achieve peak performance.
September 27, 2022 Customer Strategist Retail and eCommerce Allbirds Co-Founder Dishes on Direct Customer Relationships The shoe company’s eco-friendly and innovative D2C approach has pushed its brand value to more than $1 billion.
September 27, 2022 Customer Strategist Retail and eCommerce Aldo Crowns User-Generated Content King A global footwear company makes customers the leading voice.
September 23, 2022 Customer Strategist Industry Insights Retail and eCommerce 5 retail strategies that are here to stay The industry re-evolution begins and ends with ‘effortless’ experiences
September 22, 2022 Customer Strategist Retail and eCommerce 4 Retail Bad Habits to Break Strengthen loyalty and win back the capricious customer.
September 22, 2022 Case Study Retail and eCommerce Scoring better resolution rates with a deep dive into the customer journey TTEC helped identify and fix problems that delayed the customer warranty process
September 21, 2022 Customer Strategist Retail and eCommerce The 2021 retail holiday season: A barometer of CX changes to come Retailers are revising their playbooks.
September 13, 2022 Trends Report Retail and eCommerce The CX tasting menu you’ve been waiting for 5 courses to deliver a seamless dining experience, every time
August 15, 2022 Case Study Retail and eCommerce A strategic solution to growing backlog saves company $3.5 million a year Operational efficiencies help manufacturer cut costs, reduce backlog, and decrease escalations
August 3, 2022 Blog Retail and eCommerce 5 things retailers should consider when it comes to nearshoring
June 17, 2022 Case Study Retail and eCommerce The CRM destination for luxury travelers When our client experienced rapid and substantial growth they realized it wouldn’t be possible to deliver the top-tier service of the past. We were able to design a customized solution that achieved their goal.
