December 11, 2023 Case Study Retail and eCommerce Intelligent automation reduces call transfers by 98% The right technology empowers associates to help customers faster
December 4, 2023 Blog Retail and eCommerce Retailers: Combat fraud this holiday season (and beyond) with machine learning
November 30, 2023 Blog Retail and eCommerce Retailers: Balance AI with a human touch for CX success in 2024
June 22, 2023 Case Study Retail and eCommerce TTEC helped fitness brand realize the benefits of outsourcing Expert, offshore support improves customer experience with 60% cost reduction
June 14, 2023 Case Study Retail and eCommerce The right work-from-home strategy cuts associate attrition by 63% TTEC helped a luxury retailer improve outcomes for associates and customers
April 10, 2023 Case Study Retail and eCommerce Back-office streamlining speeds up retailer’s hiring process By deflecting email inquiries, TTEC cut resolution time by 40%
