August 6, 2024 Blog Retail and eCommerce Empathetic retail experiences are still possible in the AI age
June 26, 2024 Case Study Retail and eCommerce Snapping up fans and sales with Facebook ads Our client was looking to expand their presence from regional to national. We launched campaigns targeted regionally and nationally and within 2 months - revenue from Facebook increased by 177%
May 9, 2024 Case Study Retail and eCommerce AI-enhanced coaching sends productivity soaring 97% Next gen QA solution boosts associate experience, customer sentiment for CPG firm
May 6, 2024 Case Study Retail and eCommerce Proactive partners brew a stronger customer experience TTEC helped a retailer stay customer-focused as it grew
May 1, 2024 Customer Strategist Industry Insights Retail and eCommerce Is focusing on the wrong metrics sabotaging your CX? Luxury retailers need to prioritize the right channels and KPIs to thrive
April 25, 2024 Customer Strategist Profile Retail and eCommerce Wearable AI tech gives Tractor Supply employees instant answers With new tool, employees gain “an expert in their ear” to help customers faster
April 23, 2024 Case Study Retail and eCommerce Customer correspondence hits new quality targets for retail chain AI-enhanced writing tool supports clear, concise, engaging emails while raising associates’ confidence and productivity
February 27, 2024 Blog Retail and eCommerce 3 benefits a great nearshore experience brings to retailers
January 24, 2024 Customer Strategist Retail and eCommerce NRF 2024: For retailers, AI moves from hype to the real world Retail brands are embracing the benefits of AI and grappling with its challenges.
January 23, 2024 Blog Retail and eCommerce Upselling in the contact center? Make it part of your retail strategy
