July 19, 2016 Blog Retail and eCommerce Eight Omnichannel Strategies to Bring Seamless Retail Experience to Life
June 26, 2016 Case Study Retail and eCommerce Saving Cyber Monday sales Our client was using two outsourcing providers. One provider experienced a critical dive in systems performance. We were able to stand up 3,000 associates in 36 hours.
October 8, 2015 Blog Retail and eCommerce Five Golden Rules: The Retailer’s Guide to Holiday Customer Service Success
July 23, 2015 Blog Retail and eCommerce What’s Stopping Retailers from Implementing iBeacon Technology?
March 9, 2015 Blog Retail and eCommerce Breaking Up Is Hard to Do: Three Ways to Make Returns Painless for the Customer and the Company
January 19, 2015 Blog Retail and eCommerce Strengthening Loyalty and Winning Back the Capricious Retail Customer
December 23, 2014 Customer Strategist Retail and eCommerce Vodafone Realigns Employee Mindset to Revolutionize Retail Service
December 13, 2014 Case Study Retail and eCommerce icStore for multichannel customer service Our client was looking to improve their customer experience by implementing a virtual contact center. We built an on-premises contact center and maintained a 1,200-associate virtual contact center
