December 12, 2014 Client Story Asian operator designs strategic CRM roadmap Our client had just rolled out an organizationwide CRM system but was lacking a customer-centric roadmap. We were able to help them identify 50 potential customer 'wow' interaction moments Communications
December 12, 2014 Client Story A clear path to customer centricity Our client enlisted our help to create a project that would to improve operations, employee engagement, and customer loyalty. We used our holistic approach to create a roadmap. Communications
December 12, 2014 Client Story A customer-centric history — and future Our client was looking to continue its tradition as an industry leader in satisfaction, loyalty, and NPS. We helped implement a new organizational structure and self-help Financial Services and Insurance
December 12, 2014 Client Story Energy firm lights its future with customer strategy Our client was trying to find a way to improve customer loyalty. We helped define a new customer experience strategy and roadmap by defining a consistent CX Public Sector and Government
December 9, 2014 Client Story Crystal ball? No. Predictive analytics? Yes Our client was transitioning from a product-led culture to one designed around service. Our job was to help them better understand the customer journey and the risk factors for customer churn. High Tech
December 8, 2014 Client Story A creative solution for Forbes.com Forbes asked for our help in finding ways to eliminate waste and improve accuracy in advertising operations. We helped create a better integrated team, which improved the quality and speed of their new advertising. High Tech
December 8, 2014 Client Story Credit union works hard to stay on top One of the highest-rated credit unions in the U.S. asked us to help protect their high customer satisfaction scores by improving the internal operations of the company. We developed a series of workshops to help. Retail Banking
December 6, 2014 Client Story Transforming offers from average to innovative Our client serves millions of subscribers around the globe and was looking to simplify its upsell and cross-sell offers. Using a new approach, we were able to help our client increase incremental revenue by 28%. Communications
October 6, 2014 Customer Strategist CX Transformation: 4 Ways to Improve your CX Strategy Customer experience transformation best practices to drive business results.
October 6, 2014 Customer Strategist Top Considerations for Mastering Digital Marketing ROI Savvy marketers look to digital marketing to reach their financial objectives.
October 6, 2014 Customer Strategist Insurance Customer Playbook: Personalization Prevails Personalization is a success driver in customer acquisition and retention for the insurance industry. Property and Casualty Insurance
