December 13, 2014 Case Study Healthcare Payers Customer focus yields hundreds of new opportunities A leading insurer transformed itself from a company that focused on products and transactions to one that emphasized trusted relationships
December 13, 2014 Case Study Communications Customer churn cut in half with retention strategy Our client experienced a sharp increase in customer churn rates and sought our help. We built a churn prediction model that helped reduce customer churn greatly
December 12, 2014 Case Study Communications Analytics focus boosts revenue and customer insight Lacking a solid foundation to support data-driven decisions, our client was unable to respond effectively to their market. Our data strategists helped them better understand the current state of their abilities.
December 12, 2014 Case Study Communications Asian operator designs strategic CRM roadmap Our client had just rolled out an organizationwide CRM system but was lacking a customer-centric roadmap. We were able to help them identify 50 potential customer 'wow' interaction moments
December 12, 2014 Case Study Communications A clear path to customer centricity Our client enlisted our help to create a project that would to improve operations, employee engagement, and customer loyalty. We used our holistic approach to create a roadmap.
December 12, 2014 Case Study Financial Services and Insurance A customer-centric history — and future Our client was looking to continue its tradition as an industry leader in satisfaction, loyalty, and NPS. We helped implement a new organizational structure and self-help
December 12, 2014 Case Study Public Sector and Government Energy firm lights its future with customer strategy Our client was trying to find a way to improve customer loyalty. We helped define a new customer experience strategy and roadmap by defining a consistent CX
December 9, 2014 Case Study High Tech Crystal ball? No. Predictive analytics? Yes Our client was transitioning from a product-led culture to one designed around service. Our job was to help them better understand the customer journey and the risk factors for customer churn.
December 8, 2014 Case Study High Tech A creative solution for Forbes.com Forbes asked for our help in finding ways to eliminate waste and improve accuracy in advertising operations. We helped create a better integrated team, which improved the quality and speed of their new advertising.
December 8, 2014 Case Study Retail Banking Credit union works hard to stay on top One of the highest-rated credit unions in the U.S. asked us to help protect their high customer satisfaction scores by improving the internal operations of the company. We developed a series of workshops to help.
December 6, 2014 Case Study Communications Transforming offers from average to innovative Our client serves millions of subscribers around the globe and was looking to simplify its upsell and cross-sell offers. Using a new approach, we were able to help our client increase incremental revenue by 28%.
