August 28, 2014 Blog Financial Institutions Need a Value Proposition that Spans a Customer’s Lifetime Journey Financial Services and Insurance
June 30, 2014 Customer Strategist What “Technology Gets Personal” Means to Winners Winners of the Gartner and 1to1 Media CRM Excellence Awards share their thoughts on the intersection of humans and technology, with a customer-focused spin.
June 30, 2014 Customer Strategist Technology’s Transformational Impact on the Healthcare Experience A look at some key improvements to the patient experience made possible through cutting- edge technology. Healthcare
June 25, 2014 Client Story Build an omnichannel experience Our client needed help aligning business processes and systems to provide consistent member experiences across the board. We helped develop a strategic roadmap for sharing customer data across channels. Financial Services and Insurance
March 1, 2014 Customer Strategist Telstra Reaffirms Commitment to Customers, Gains Subscribers The 100-year-old Australian operator focuses on building customer advocacy as its strategy for the next 100 years. Communications
March 1, 2014 Customer Strategist Keeping Up a World-Class Experience During Transformation Inspirato scales its customer experience strategy and technology to optimize personal relationships. Travel and Hospitality
December 1, 2013 Customer Strategist Dell's Future=Fewer Products, More Support Instead of chasing a dying product dream, Dell will focus on service-based areas of growth, including cloud computing, Big Data, security software, and mobile. High Tech
