January 6, 2016 Customer Strategist Lessons Learned From Hands-On CEOs These CEOs prioritize direct customer interaction as part of their daily executive responsibilities.
January 6, 2016 Customer Strategist The Intersection of Business and Consumer Perspectives TeleTech research shows that consumers and companies are traveling down different paths when it comes to customer experience priorities.
December 9, 2015 Blog Research: Insurance Claims Process Do’s and Don’ts Property and Casualty Insurance
October 29, 2015 Blog Connecting Consumers’ Physical and Digital Worlds to Create a Seamless Omnichannel Customer Experience
October 9, 2015 Customer Strategist Customer Innovation Where You Least Expect It Understanding what matters most to customers can help companies to craft the types of experiences that unexpectedly surprise them and secure their loyalty.
September 17, 2015 Blog Open Enrollment Essentials: How to Build Lasting Relationships with Members Healthcare Payers
