June 28, 2026 Client Story Human expertise meets AI for faster insurance claims processing Insurtech clears mounting backlog of claims and invoices Financial Services and Insurance
June 15, 2026 Client Story Intelligent IVR breaks performance records: 90% SLA and 95% CSAT Healthcare marketplace meets — or exceeds — all operational performance metrics during crucial peak season Public Sector and Government
November 18, 2025 Client Story Concierage-level engagement builds trust, lifts NPS for auto brand Scaling proactive outreach across recalls, roadside, and vehicle health events enhances customer confidence Automotive
September 18, 2025 Podcast Podcast: WebPT Chief Customer Officer strengthens the customer experience Suzanne Cogan makes member experience everyone’s business Medical Devices
March 14, 2024 Strategy Guide 4 reasons why you should use the right CX partner Discover how to optimize your contact center operations with innovative collaboration
July 7, 2023 Strategy Guide 3 banking fraud mitigation strategies Master the balancing act: Protection without friction to safeguard CX Financial Services and Insurance
June 14, 2023 Glossary Term Voice of customer (VOC) Voice of the Customer of (VoC) is a phrase used to describe customer feedback around experiences and expectations of an organization's product(s) and service(s).
June 14, 2023 Glossary Term Touchpoint Every time a customer interacts with a business, it's considered a touchpoint.
June 12, 2023 Glossary Term Customer Loyalty Customer loyalty is a consumer's inclination to repeatedly buy from an organization.
June 12, 2023 Glossary Term Customer Lifetime Value (CLV) Customer Lifetime Value or CLV measures the value of a customer to your organization within an unlimited time span, compared instances such as first-time purchase.
June 12, 2023 Glossary Term Customer Lifecycle Management Customer lifecycle management (CLM) evaluates several customer-related metrics over time to measure the performance of an organization.
