April 23, 2019 Customer Strategist Online Furniture Retailer Is Couched in CX How to create an end-to-end customer experience when your company name isn’t Google or Amazon. Public Sector and Government
October 22, 2018 Customer Strategist Customer-Driven Innovation Companies intent on fortifying their businesses for the future are starting with their customers.
August 22, 2018 Client Story Airline loyalty member satisfaction takes off with proactive partnership NPS jumps 104% and calls drop 33% due to proactive analysis of customers intents Airlines
August 22, 2018 Client Story Internet service provider reduces calls by 67% with proactive changes Simple but effective changes to call handling processes also boost associate productivity and generate thousands in cost savings Communications
June 15, 2018 Client Story Mobile app innovation driven by customer insight Real-time analytics enable positive user experiences with mobile app Automotive
January 11, 2018 Customer Strategist Strategy Speaks Do You Like Scary Movies? Journey mapping from the bottom to the top, and vice versa, leads to interesting insights.
