September 29, 2022 Customer Strategist Big Data’s Big Miss: Customer Strategy Without customer experience leading the way, executives are missing what should be the lynchpin of their Big Data strategies.
September 29, 2022 Customer Strategist Communications The Best Defense Is a Great Offense Even with an 80 percent market share Saudi Telecom Company called on a customer loyalty program to increase customer expectations and help ensure long-term relationships.
September 29, 2022 Customer Strategist Property and Casualty Insurance The Best Customer “Data” Is Feedback By listening to customers, American General Life Companies has increased sales and improved the customer experience in ways that matter most to customers.
September 29, 2022 Customer Strategist Communications Belgacom Performs a Customer Experience Triage Taking quick action to resuscitate its customer service, the Belgium telecommunications company has seen rapid improvement in its 45 key performance indicators.
September 29, 2022 Customer Strategist In Depth Become Your Own Uber Create real human connections to keep up with disruption.
September 29, 2022 Customer Strategist Retail Banking Banking Channels: No “Alternatives” Anymore The industry is in the midst of a role reversal between branches and newer customer channels.
September 23, 2022 Customer Strategist Industry Insights Retail and eCommerce 5 retail strategies that are here to stay The industry re-evolution begins and ends with ‘effortless’ experiences
September 22, 2022 Customer Strategist 4 Ways to Orchestrate Amazing Ominchanncel Customer Journeys Omnichannel excellence starts with customer understanding.
September 22, 2022 Case Study Retail and eCommerce Scoring better resolution rates with a deep dive into the customer journey TTEC helped identify and fix problems that delayed the customer warranty process
June 21, 2022 Service Customer Journey Mapping Walk a mile in your customers' shoes and know your target audiences better than the competition.
January 21, 2022 Blog Retail and eCommerce 3 ways retailers are adapting to higher customer expectations
