June 9, 2023 Glossary Term Customer Churn Customer churn refers to customers or subscribers who have ceased doing business with a company over a certain amount of time.
June 9, 2023 Glossary Term Customer Care Customer Care is the quality of a customer's interaction with an organization.
June 9, 2023 Glossary Term Customer Analytics Customer Analytics is the analysis of multiple customer-related data sources to identify customer trends, interaction opportunities, and to serve as a source for modeling.
April 4, 2023 Blog Every retailer can offer personalized CX that feels high-end (here's how) Retail and eCommerce
March 10, 2023 Datasheet Unlock customer value by acting on true intent in the retail industry A competitive advantage for retail Retail and eCommerce
February 24, 2023 Customer Strategist Industry Insights 4 ways to create a winning customer journey for tolling and transportation Face industry challenges with a focus on key points in the user experience Public Sector and Government
February 24, 2023 Customer Strategist C-Suite Strategies Teladoc Health Q&A: How one side of the CX coin shines the other SVP of client experience and operations outlines how an inquisitive organization incorporates feedback to anticipate customer needs Healthcare
January 30, 2023 Customer Strategist Customer Experience Innovation: Then and Now How has customer experience evolved since 2010?
November 30, 2022 Trends Report CEI market study on customer intelligence and analytics, featuring TTEC
November 9, 2022 Trends Report CX Trends for 2023 10 predictions shaping the evolution of customer and employee experience
September 30, 2022 Customer Strategist The Building Blocks for Optimizing Marketing Investments Mastering the five essential elements of marketing optimization will help to improve return on marketing investment and increase long-term customer equity.
