April 1, 2014 Customer Strategist Healthcare The Pharma Industry’s Consumer Trust Potential Research shows that consumers value transparency and honesty as trust drivers in their relationships with pharmaceutical companies
March 1, 2014 Customer Strategist In Depth The Changing Face of Big Data and Analytics Innovation exists everywhere, especially at the intersection of analytics and the customer experience.
March 1, 2014 Customer Strategist Think Global, Act Local Benchmark research: Customer experience around the world
March 1, 2014 Customer Strategist What’s Up with WhatsApp? Nearly all business is global now, and there are best practices in customer experience happening in local markets that others can learn from.
March 1, 2014 Customer Strategist Communications Telstra Reaffirms Commitment to Customers, Gains Subscribers The 100-year-old Australian operator focuses on building customer advocacy as its strategy for the next 100 years.
March 1, 2014 Customer Strategist Travel and Hospitality Keeping Up a World-Class Experience During Transformation Inspirato scales its customer experience strategy and technology to optimize personal relationships.
March 1, 2014 Customer Strategist Communications The Small World of Customer Experience Six ways companies around the world can meet the demands of today’s global customer.
March 1, 2014 Customer Strategist Healthcare Payers Customer Lessons Learned from the Health Insurance Exchange Rollout A look at what steps can be taken to smooth the ACA’s bumpy customer experience road.
March 1, 2014 Customer Strategist Healthcare Payers Five opportunities for improved healthcare payer experience The largest influx of new health insurance customers in decades creates enormous opportunities for healthcare payers
February 16, 2014 Case Study Communications Advanced analytics identifies at-risk customers Our client's growing customer churn problem was undeniable. We provided help by granting a better understanding of their customers and therefore reducing churn.
