June 30, 2014 Customer Strategist What “Technology Gets Personal” Means to Winners Winners of the Gartner and 1to1 Media CRM Excellence Awards share their thoughts on the intersection of humans and technology, with a customer-focused spin.
June 30, 2014 Customer Strategist Healthcare Technology’s Transformational Impact on the Healthcare Experience A look at some key improvements to the patient experience made possible through cutting- edge technology.
June 30, 2014 Blog Understanding the Intersection of Humanity and Technology Research examines consumer attitudes toward technology advancements.
June 30, 2014 Customer Strategist Technology’s Future: Simple + Personal Consumers reward companies that provide experiences that are simple AND personal, not one or the other.
June 30, 2014 Customer Strategist Innovation Drives Customer Experiences Advances in technology are helping manufacturers and dealers dramatically impact automotive customers’ experience.
June 30, 2014 Customer Strategist Retail Banking Cirque du Soleil Balances the Art and Science of Creativity Business intelligence gives the entertainment company new insights about shows, customers, and markets
June 25, 2014 Case Study Financial Services and Insurance Build an omnichannel experience Our client needed help aligning business processes and systems to provide consistent member experiences across the board. We helped develop a strategic roadmap for sharing customer data across channels.
April 1, 2014 Customer Strategist Healthcare The Pharma Industry’s Consumer Trust Potential Research shows that consumers value transparency and honesty as trust drivers in their relationships with pharmaceutical companies
March 1, 2014 Customer Strategist In Depth The Changing Face of Big Data and Analytics Innovation exists everywhere, especially at the intersection of analytics and the customer experience.
March 1, 2014 Customer Strategist Think Global, Act Local Benchmark research: Customer experience around the world
