December 12, 2014 Client Story AMA makes the most of its keywords Our client was looking to understand which non-branded keywords played the biggest role in the research and education process. We provided data that helped our client identify and remove those terms. Public Sector and Government
December 12, 2014 Client Story Analytics focus boosts revenue and customer insight Lacking a solid foundation to support data-driven decisions, our client was unable to respond effectively to their market. Our data strategists helped them better understand the current state of their abilities. Communications
December 12, 2014 Client Story Asian operator designs strategic CRM roadmap Our client had just rolled out an organizationwide CRM system but was lacking a customer-centric roadmap. We were able to help them identify 50 potential customer 'wow' interaction moments Communications
December 12, 2014 Client Story Automobile marketing with no blind spots Our client was looking to better understand the buying habits and lifecycle of their customer base. We developed an analytics-driven solution that provided a better idea of who their customer is. Automotive
December 12, 2014 Client Story Better customer service costs less Our client noticed its commercial loan volume was static, but the unit’s operating costs were increasing annually. We facilitated a week-long session and helped eliminate redundant steps in the process Retail Banking
December 12, 2014 Client Story A clear path to customer centricity Our client enlisted our help to create a project that would to improve operations, employee engagement, and customer loyalty. We used our holistic approach to create a roadmap. Communications
December 12, 2014 Client Story A customer-centric history — and future Our client was looking to continue its tradition as an industry leader in satisfaction, loyalty, and NPS. We helped implement a new organizational structure and self-help Financial Services and Insurance
December 12, 2014 Client Story Energy firm lights its future with customer strategy Our client was trying to find a way to improve customer loyalty. We helped define a new customer experience strategy and roadmap by defining a consistent CX Public Sector and Government
December 9, 2014 Client Story Crystal ball? No. Predictive analytics? Yes Our client was transitioning from a product-led culture to one designed around service. Our job was to help them better understand the customer journey and the risk factors for customer churn. High Tech
December 9, 2014 Client Story Providing rapid contact center assistance during disaster relief After a massive flooding, when 6 months' rain fell in 3 days, we stood up a 190-person team to help the Red Cross assist victims Healthcare
December 8, 2014 Client Story A creative solution for Forbes.com Forbes asked for our help in finding ways to eliminate waste and improve accuracy in advertising operations. We helped create a better integrated team, which improved the quality and speed of their new advertising. High Tech
December 8, 2014 Client Story Credit union works hard to stay on top One of the highest-rated credit unions in the U.S. asked us to help protect their high customer satisfaction scores by improving the internal operations of the company. We developed a series of workshops to help. Retail Banking
