February 8, 2023 Customer Strategist Retail Banking The Evolution of E-Commerce Bernard Luthi of online shopping giant Rakuten shares how his firm draws on digital consumer insights to personalize the customer experience and strengthen business outcomes.
February 2, 2023 Blog Retail and eCommerce Seen and heard at NRF: Retailers eye opportunities in 2023, even amid uncertainty
January 30, 2023 Customer Strategist Customer Experience Innovation: Then and Now How has customer experience evolved since 2010?
January 19, 2023 Datasheet Voice Channel Assessment Data Sheet Optimize the voice channel in a digital-first world
January 19, 2023 Blog Public Sector and Government Hot CX Trends for the public sector: Digital first + personalization
January 19, 2023 Strategy Guide Raise your voice for customer success Optimize the voice CX channel in a digital-first world
January 5, 2023 Blog Retail Banking Banking customers favor self-serve and conversational messaging when CX is on the money
