September 29, 2022 Customer Strategist Communications The Best Defense Is a Great Offense Even with an 80 percent market share Saudi Telecom Company called on a customer loyalty program to increase customer expectations and help ensure long-term relationships.
September 29, 2022 Customer Strategist Property and Casualty Insurance The Best Customer “Data” Is Feedback By listening to customers, American General Life Companies has increased sales and improved the customer experience in ways that matter most to customers.
September 29, 2022 Customer Strategist Communications Belgacom Performs a Customer Experience Triage Taking quick action to resuscitate its customer service, the Belgium telecommunications company has seen rapid improvement in its 45 key performance indicators.
September 29, 2022 Customer Strategist Media and Entertainment Behind the Scenes of Dow Jones’ Customer Care Award-winning journalism is only part of the story—at Dow Jones, great CX also means staying ahead of customer expectations.
September 29, 2022 Customer Strategist In Depth Become Your Own Uber Create real human connections to keep up with disruption.
September 29, 2022 Customer Strategist Financial Services and Insurance Banking’s Most Important Currency: Customer Trust Today’s banks must provide personalized cross-channel engagement to defend against new competitors and drive profit growth. There are five key pillars of trust that will improve customer engagement.
September 29, 2022 Customer Strategist Financial Technology Banking on a Positive Customer Experience The global recession has taken its toll on nearly every industry, and financial services is no exception.
September 29, 2022 Customer Strategist Retail Banking Banking Channels: No “Alternatives” Anymore The industry is in the midst of a role reversal between branches and newer customer channels.
September 28, 2022 Customer Strategist Automotive Automakers Redefine Mobility in an App-based World With a foundation of data, OEMs can meet the changing transportation needs of consumers.
September 28, 2022 Customer Strategist The Art and Science of Customer Profitability New Jersey Performing Arts Center uses lifetime value to develop a profitable customer strategy based on individualized, personal service. Chief Customer Officer Toni Hendrix explains.
