September 29, 2022 Customer Strategist Financial Services and Insurance Banking’s Most Important Currency: Customer Trust Today’s banks must provide personalized cross-channel engagement to defend against new competitors and drive profit growth. There are five key pillars of trust that will improve customer engagement.
September 29, 2022 Customer Strategist Financial Technology Banking on a Positive Customer Experience The global recession has taken its toll on nearly every industry, and financial services is no exception.
September 29, 2022 Customer Strategist Retail Banking Banking Channels: No “Alternatives” Anymore The industry is in the midst of a role reversal between branches and newer customer channels.
September 28, 2022 Customer Strategist Automotive Automakers Redefine Mobility in an App-based World With a foundation of data, OEMs can meet the changing transportation needs of consumers.
September 28, 2022 Customer Strategist The Art and Science of Customer Profitability New Jersey Performing Arts Center uses lifetime value to develop a profitable customer strategy based on individualized, personal service. Chief Customer Officer Toni Hendrix explains.
September 28, 2022 Customer Strategist An Appraisal of “Customer-Driven” Capitalism Reorganizing around the customer will only be successful if accompanied by financial metrics.
September 28, 2022 Customer Strategist Financial Technology App-Only Bank Challenges Status Quo Atom Bank strives to meet the changing banking needs of mobile customers.
September 27, 2022 Customer Strategist High Tech Apple Excels at Delivering a Crisp Multichannel Customer Experience Apple doesn't leave its customer experience to chance
September 27, 2022 Customer Strategist Retail and eCommerce Allbirds Co-Founder Dishes on Direct Customer Relationships The shoe company’s eco-friendly and innovative D2C approach has pushed its brand value to more than $1 billion.
September 27, 2022 Customer Strategist Retail and eCommerce Aldo Crowns User-Generated Content King A global footwear company makes customers the leading voice.
