September 28, 2022 Customer Strategist An Appraisal of “Customer-Driven” Capitalism Reorganizing around the customer will only be successful if accompanied by financial metrics.
September 28, 2022 Customer Strategist Financial Technology App-Only Bank Challenges Status Quo Atom Bank strives to meet the changing banking needs of mobile customers.
September 27, 2022 Customer Strategist High Tech Apple Excels at Delivering a Crisp Multichannel Customer Experience Apple doesn't leave its customer experience to chance
September 27, 2022 Customer Strategist Retail and eCommerce Allbirds Co-Founder Dishes on Direct Customer Relationships The shoe company’s eco-friendly and innovative D2C approach has pushed its brand value to more than $1 billion.
September 27, 2022 Customer Strategist Retail and eCommerce Aldo Crowns User-Generated Content King A global footwear company makes customers the leading voice.
September 27, 2022 Customer Strategist Travel and Hospitality Airlines: Where It All Began While frequent flyer programs took flight more than 30 years ago, today’s loyalty initiatives among airlines often sit idle despite increased access to behavioral data.
September 26, 2022 Customer Strategist ADP Gets to the Heart of Emotional Connections The company takes a strategic approach to building emotional connections with customers and drives significant outcomes.
September 26, 2022 Customer Strategist Perspectives Add Start-Up Culture to Customer WOW Apply best practices of Silicon Valley to enhance customer experiences and retain employees.
September 26, 2022 Customer Strategist Automotive Accelerate Your Business Through Auto Industry Disruption Four ways to harness customer experiences in an evolving auto industry.
September 26, 2022 Customer Strategist Accelerate the Shift to Connected Experiences in 2021 CX leaders are taking bold action to connect and engage like never before.
September 26, 2022 Blog Perspectives 9 Leadership Behaviors That Drive Customer Loyalty Leaders must serve as role models to create an environment where customer loyalty can easily grow.
September 26, 2022 Blog Communications 8 Innovative Ways to Drive Mobile Data Growth Eight popular initiatives that are being used by mobile telecom operators globally.
