September 22, 2022 Customer Strategist 4 Ways to Orchestrate Amazing Ominchanncel Customer Journeys Omnichannel excellence starts with customer understanding.
September 22, 2022 Customer Strategist Travel and Hospitality The 4 Steps to Becoming a Customer-Centric Airline Airlines must redirect their sights from cost containment to customer centricity to arrive at long-term success.
September 22, 2022 Customer Strategist 4 Reasons the C-Suite Should Care About Customer Trust When organizations are proactively transparent they can win customers’ trust, and as a result increase profitability through return business and customer advocacy.
September 22, 2022 Case Study Retail and eCommerce Scoring better resolution rates with a deep dive into the customer journey TTEC helped identify and fix problems that delayed the customer warranty process
September 21, 2022 Customer Strategist 4 Essentials for Adapting to the 2020 Customer Progressive leaders take action now to build customer strength for the future.
September 21, 2022 Customer Strategist Retail and eCommerce The 2021 retail holiday season: A barometer of CX changes to come Retailers are revising their playbooks.
September 21, 2022 Customer Strategist Perspectives 2021 hindsight: What the market got wrong about CX this year Predictions that didn’t pan out and where there’s room for growth.
September 20, 2022 Customer Strategist 10 Big Data Trends to Get Ahead of Now Turn Big Data from a marketing challenge into revenue-building opportunity.
September 13, 2022 Trends Report Retail and eCommerce The CX tasting menu you’ve been waiting for 5 courses to deliver a seamless dining experience, every time
September 13, 2022 Strategy Guide Retail and eCommerce Have you gotten the message? Move to messaging to keep customer conversations strong
August 25, 2022 Tips and Takeaways Public Sector and Government 4 proven ways for government agencies to enhance customer experience Exceed PMA mandate targets and deliver better service at lower costs
