September 26, 2022 Customer Strategist 7 Customer Service #Fails That Yield Insights What looks like a mistake today could lead to a breakthrough tomorrow.
September 26, 2022 Customer Strategist Perspectives 6 ways to renew (and stick to!) your CX vows Refocus attention on the basics to keep amazing customer experiences going in 2022.
September 23, 2022 Customer Strategist 5 Ways Companies are Becoming Truly Customer-Centric New research shows that companies are entering the next phase of customer-centric transformation.
September 23, 2022 Customer Strategist Industry Insights Retail and eCommerce 5 retail strategies that are here to stay The industry re-evolution begins and ends with ‘effortless’ experiences
September 23, 2022 Customer Strategist In Depth 5 predictions for driving customer experience success in 2022 Innovative CX and EX will be key differentiators.
September 22, 2022 Customer Strategist 4 Ways to Orchestrate Amazing Ominchanncel Customer Journeys Omnichannel excellence starts with customer understanding.
September 22, 2022 Customer Strategist Travel and Hospitality The 4 Steps to Becoming a Customer-Centric Airline Airlines must redirect their sights from cost containment to customer centricity to arrive at long-term success.
September 22, 2022 Customer Strategist 4 Reasons the C-Suite Should Care About Customer Trust When organizations are proactively transparent they can win customers’ trust, and as a result increase profitability through return business and customer advocacy.
September 22, 2022 Case Study Retail and eCommerce Scoring better resolution rates with a deep dive into the customer journey TTEC helped identify and fix problems that delayed the customer warranty process
September 21, 2022 Customer Strategist 4 Essentials for Adapting to the 2020 Customer Progressive leaders take action now to build customer strength for the future.
September 21, 2022 Customer Strategist Retail and eCommerce The 2021 retail holiday season: A barometer of CX changes to come Retailers are revising their playbooks.
