September 28, 2022 Customer Strategist The Art and Science of Customer Profitability New Jersey Performing Arts Center uses lifetime value to develop a profitable customer strategy based on individualized, personal service. Chief Customer Officer Toni Hendrix explains.
September 28, 2022 Customer Strategist An Appraisal of “Customer-Driven” Capitalism Reorganizing around the customer will only be successful if accompanied by financial metrics.
September 28, 2022 Customer Strategist App-Only Bank Challenges Status Quo Atom Bank strives to meet the changing banking needs of mobile customers. Financial Technology
September 27, 2022 Customer Strategist Apple Excels at Delivering a Crisp Multichannel Customer Experience Apple doesn't leave its customer experience to chance High Tech
September 27, 2022 Customer Strategist Allbirds Co-Founder Dishes on Direct Customer Relationships The shoe company’s eco-friendly and innovative D2C approach has pushed its brand value to more than $1 billion. Retail and eCommerce
September 27, 2022 Customer Strategist Aldo Crowns User-Generated Content King A global footwear company makes customers the leading voice. Retail and eCommerce
September 27, 2022 Customer Strategist Airlines: Where It All Began While frequent flyer programs took flight more than 30 years ago, today’s loyalty initiatives among airlines often sit idle despite increased access to behavioral data. Travel and Hospitality
September 26, 2022 Customer Strategist ADP Gets to the Heart of Emotional Connections The company takes a strategic approach to building emotional connections with customers and drives significant outcomes.
September 26, 2022 Customer Strategist Perspectives Add Start-Up Culture to Customer WOW Apply best practices of Silicon Valley to enhance customer experiences and retain employees.
September 26, 2022 Customer Strategist Accelerate Your Business Through Auto Industry Disruption Four ways to harness customer experiences in an evolving auto industry. Automotive
September 26, 2022 Customer Strategist Accelerate the Shift to Connected Experiences in 2021 CX leaders are taking bold action to connect and engage like never before.
