September 26, 2022 Customer Strategist Perspectives 6 ways to renew (and stick to!) your CX vows Refocus attention on the basics to keep amazing customer experiences going in 2022.
September 23, 2022 Customer Strategist 5 Ways Companies are Becoming Truly Customer-Centric New research shows that companies are entering the next phase of customer-centric transformation.
September 23, 2022 Customer Strategist Industry Insights 5 retail strategies that are here to stay The industry re-evolution begins and ends with ‘effortless’ experiences Retail and eCommerce
September 23, 2022 Customer Strategist In Depth 5 predictions for driving customer experience success in 2022 Innovative CX and EX will be key differentiators.
September 22, 2022 Customer Strategist 4 Ways to Orchestrate Amazing Ominchanncel Customer Journeys Omnichannel excellence starts with customer understanding.
September 22, 2022 Customer Strategist The 4 Steps to Becoming a Customer-Centric Airline Airlines must redirect their sights from cost containment to customer centricity to arrive at long-term success. Travel and Hospitality
September 22, 2022 Customer Strategist 4 Reasons the C-Suite Should Care About Customer Trust When organizations are proactively transparent they can win customers’ trust, and as a result increase profitability through return business and customer advocacy.
September 22, 2022 Client Story Scoring better resolution rates with a deep dive into the customer journey TTEC helped identify and fix problems that delayed the customer warranty process Retail and eCommerce
September 21, 2022 Customer Strategist 4 Essentials for Adapting to the 2020 Customer Progressive leaders take action now to build customer strength for the future.
September 21, 2022 Customer Strategist The 2021 retail holiday season: A barometer of CX changes to come Retailers are revising their playbooks. Retail and eCommerce
September 21, 2022 Customer Strategist Perspectives 2021 hindsight: What the market got wrong about CX this year Predictions that didn’t pan out and where there’s room for growth.
